Privacy Policy

Introduction

At Sriper, we understand that your privacy is important. This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit our website sriper.shop, purchase our products, interact with our ads and services offline, call us, email us, instantiate messaging or social media to reach out to us.

We’ve tried to keep this policy as simple as possible, but if you have any questions, please don’t hesitate to contact our Data Protection Officer by emailing [email protected].

What Information Do We Collect?

We collect both personal data (meaning data that identifies you or can be used to identify or contact you personally) and non-personal data (meaning data that doesn’t allow direct association with you personally) about you when you visit our site, purchase our products offline, call us, or communicate with us.

Personal Data We Collect:

Contact data (such as your email address and phone number)
Account data (such as your username, login password, and order history)
Demographic data (such as your age, gender, country, and preferred language)
Financial data (such as your payment card details and billing address)
Tracking data (such as your IP address, browser type, and operating system)
Survey data (such as information you share with us related to your shopping preferences and habits)
Social media data (if you interact with us through social media sites like Facebook and Instagram)
Geo-location data (specific location which is derived from your IP address or mobile GPS coordinates)
Audio data (recordings of your calls with our sales or customer support teams)

Non-Personal Data We Collect:

Device data (such as screen size, hardware/software versions, unique device ID, and configurations)
Usage data (such as pages you’ve visited, buttons clicked, features used, items purchased)
Preference data (such as product wishlists, saved shipping addresses, marketing preferences)
Demographic data (such as general location, age, and gender)
Online tracking data (such as web browsing behavior, IP address, cookies, web beacons)

How Do We Collect This Information?

We collect your personal and non-personal data in a variety of ways:

When you make a purchase through our website or one of our offline stores
When you contact us by phone, email, live chat, social media or otherwise communicate with us
When you fill out forms on our website (such as to subscribe to our newsletter or update your preferences)
From the way you use and interact with our website and services
When you respond to emails, SMS, or surveys that we send to you
When you participate in our events, competitions, promotions, and surveys
From third-party sources (such as data brokers, lead generation firms, public databases, social networks)
Through cookies and other online tracking technologies (read our Cookie Policy for more)

How Do We Use This Information?

We use your personal and non-personal data for a variety of business purposes including:

To provide products and services you request (such as processing orders, handling returns and providing customer service)
To manage your account and provide you with customer support (including responding to your comments, questions and concerns)
For security purposes (such as preventing fraud, managing risk, investigating suspicious activity)
To notify you about changes to our products, services, events and policies
To optimize our website and product offerings (such as improving navigation, enhancing site design, understanding usage)
To process payment for products or services purchased
For administrative purposes (such as record keeping, reporting, analytics)
To respond to your requests, inquiries or concerns (such as providing support over email, phone, live chat)
To send periodic emails and SMS (containing news, updates, related product info) You can opt out of these at any time.
To target and personalize our advertising to your interests (including through email, SMS, social media and other channels) You can opt out anytime.
To better understand our customers (through aggregated reports and analysis)
To protect against or identify fraudulent transactions
To comply with legal obligations (such as enforcing our terms, addressing privacy concerns, complying with regulations)
To improve and develop new products and services (based on usage patterns and demand)
To personalize your website experience (such as providing recommendations, remembering your selections)
To conduct analytics and perform customer segmentation (such as analyzing your interests and purchasing history)
For recruitment purposes (if you apply for a position)

We only process your personal data if we have a lawful basis for doing so. These legal bases include:

Your consent (where you’ve given us permission)
Performance of a contract with you
Legal obligation
Protecting your vital interests
Our legitimate interests (running and improving our business)
Public interest

In some cases, we may also need to process special categories of data about you for legal or administrative purposes. Where we do this, we obtain your explicit consent first.

When Do We Share Your Information?

We will not sell, share, rent or trade your personal information with any third parties other than those we’ve described in this policy. We want you to fully understand how and with whom we might share your information.

We may share your personal data with:

Authorized third party vendors to facilitate orders, payments, deliveries, and related services.
Service providers under contract who help with parts of our business operations (fraud prevention, marketing, technology services etc). They are only allowed to use your information to provide services to us and under strict confidentiality agreements.
Law enforcement, government authorities, and other regulators when we are required to provide information in response to subpoenas, court orders, or legal process. We also share data when necessary to comply with laws that require reporting of certain types of information.
Financial institutions and payment providers that process credit card payments.
Third parties as part of any merger, acquisition, debt financing, sale of assets, or similar transaction. In the event of these types of transactions, your personal data will most likely be shared but remains subject to this policy and applicable laws. You will be notified if any changes are made to data use practices.
Other third parties with your consent or as directed by you.

We will not share the following data with third parties:

Financial account details (such as full payment card data, bank account numbers)
Sensitive demographic data (such as gender, religion, sexual orientation)
Sensitive medical or health data
Social security numbers

We only allow third party vendors and service providers to handle your personal information if they agree to comply with strict confidentiality and security contractual obligations. We take reasonable steps to enforce vendors’ privacy and security practices.

How Do We Store and Protect Your Information?

We aim to have appropriate physical and technological security measures in place to protect your information across all our systems. However, while we try our best to protect your personal information once received, no transmission of data over the Internet or via mobile networks can be guaranteed to be 100% secure.

The main ways we store your information are:

On secure servers behind firewalls. Only authorized individuals with the right credentials can access these servers and any data stored on them.
On protected back-ups. Back-ups receive similar protection as our live databases. Regular testing ensures they can be restored if ever needed.
On secure paper records. Any paper records such as application forms or provided documents are always kept in locked filing cabinets within access-controlled rooms or storage facilities.
On encrypted drives and devices. Where data needs to be downloaded locally on mobile or other devices, encryption is used to provide a further layer of protection for your information.

We ensure reasonable security standards through a combination of technical measures (such as firewalls, encryption, access controls) and organizational measures (such as staff vetting, privacy training, policy reviews).

However, while we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you provide won’t be intercepted while being transmitted to us over the Internet or wireless communication networks. Any transmission is ultimately at your own risk.

International Data Transfers

We are a global business and so it may sometimes be necessary to transfer your personal data between countries. Where European Economic Area (EEA) data is transferred outside the EEA, and where this is to a country not considered by the EU Commission to provide an adequate level of data protection, the transfers will be subject to appropriate safeguards put in place to protect your personal data. For example by ensuring similar standards of data security are adopted and enforced by the recipient to those required within the EEA. Please contact us if you would like further details on the specific mechanism used when transferring your personal data in these cases.

Data Retention: How Long We Keep Your Information

We retain your personal data for the minimum amount of time necessary to fulfil our legal obligations, resolve disputes, and enforce our agreements. Main retention periods include:

Customer account data: Retained for at least 5 years after last customer interaction
Marketing data: Kept until you unsubscribe or opt-out
Sales transactions: Kept for 7 years as required by tax authority
Support tickets: Kept for 3 years after last reply from our support team
Security footage: Kept for 1 month unless an incident occurs – then kept for duration of investigation
Paper documents: Kept for duration of customer relationship then destroyed securely
Backup systems: Backups are encrypted and kept for 3 months

After expiration of the retention periods, your personal data will be deleted completely. If you request deletion of your account and associated personal data, please allow up to 30 days for us to fully process your request.

Your Data Protection Rights

You have specific rights relating to your personal data under European Economic Area (EEA) privacy laws. These include rights to:

Request access to your data (commonly known as a “data subject access request”)
Request correction or updating of any inaccurate or incomplete personal data we hold about you
Request erasure of your personal data from our systems in certain circumstances
Request restriction of further processing of your personal data
Object to the processing of your data for marketing, profiling, or other reasons
Request transfer of your personal data to another organization
Complain to an EU data protection authority about our collection and use of your data

To exercise any of these rights, please contact us using the information below. We will respond to requests without undue delay and within one month at the latest, unless there is good reason for an extended period, which we will explain in writing upon request.

Cookies and Online Tracking

We use cookies and other online tracking technologies on our website to distinguish you from other users, improve your experience, analyze usage, and assist with marketing efforts. Read our Cookie Policy to learn more about the cookies we use and why.

Third-Party Links

Our website and services may contain links to third-party websites that are not controlled or operated by Sriper. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to review the privacy policies of each site you visit.

Children’s Privacy

Our services are not designed for or targeted at children 16 or younger. We do not knowingly collect personal data from children under 16. If we learn that a child under 16 has provided us with personal data, we will take steps to delete such information. Contact us if you believe personal data has been submitted by a child under 16.

Changes To Our Privacy Policy

We may change our privacy policy from time to time. Any updates will be posted on this page. By continuing to visit or use our services after any changes come into effect, you agree to be bound by the revised policy.

How To Contact Us

Please contact us if you have any questions about our privacy policy or how we handle your personal data:

Data Protection Officer
Sriper
[email protected]

Address: 123 Sriper St, Sriperville, SP 12345

Phone: +1 234 567 8910

Email: [email protected]

Last updated: January 1, 2022

Thank you for taking the time to understand how we collect, use, and safeguard your personal data!